If what you need to know isn’t answered on this page, feel free to reach out to us over our Intercom.
How much does it all cost?
UnderPinned Premium costs £5 per month or £50 per year, and includes unlimited portfolios, unlimited client searches, 24/7 helplines for your business, and monthly support workshops with the UnderPinned team.
What is UnderPinned?
UnderPinned is a one-stop software platform and educational service designed to help freelancers from all industries and levels of experience build their careers.
Who is UnderPinned for?
UnderPinned is built for full-time and part-time freelancers and the self-employed at any experience level, to learn, find and manage work and get paid in the same place.
I only freelance part-time. Can I still use UnderPinned?
Of course! You can use all of our features, including Find Clients, as an UnderPinned Virtual Office member.
UnderPinned is UK based. Can I use it if I am outside the UK?
Yes, but you will not be able to use Contracts and Invoices if you work outside of the UK. We are constantly updating the system and will let users know as we add countries to our system.
What should I do when I sign up to UnderPinned?
Complete your profile in full and create your first portfolio! In it, explain your unique proposition and show your best work before sending your portfolio out to a potential client.
My profession isn’t listed; what should I do?
Reach out to us over Intercom and we will add it! Make sure when typing your profession there’s no space at the end.
I want to suggest a feature for the Virtual Office. Can I do that?
Of course! Email us at email@example.com and we can work with you to create something special.
I’m being told I can’t make anymore portfolios or find more clients. What do I need to do to have unlimited access?
You can easily upgrade to UnderPinned Premium for £5 a month or £50 a year in order to have unlimited features.
How do I change my email associated with my account?
Reach out to us over Intercom and we will do it for you.
How long will the course content be available?
You will have eight weeks of access unless you upgrade to premium when the course is over. If you upgrade, anything we add in the future, including Premium workshops and any bonus resources, will be available to you.
Is this a self-study course, or will students have access to live support?
You will not just have access to self-study material such as videos and worksheets, but you will also be able to discuss, work with, and learn directly from workshop leaders such as Albert, our CEO and founder.
How long will it take a member to get through the entire programme?
5 weeks, but even after that time, UnderPinned will be there to support you.
What stage of freelancing is the course relevant to?
The course is designed for freelancers of all stages, whether you’re a new starter or have freelanced for 20+ years! We’ve had freelancers from all ranges of experiences on The Ultimate Guide to Freelancing, and all of them have found value in it. Read an article about the course by an experienced freelancer here.
Will I be able to get a refund?
If you are not entirely satisfied with your purchase, we apologise. Per clause 7.4 in our terms and conditions, UnderPinned reserves the right to evaluate every sale refund case by case. However, we are open to extenuating circumstances. Please email us at firstname.lastname@example.org for more details.