How can we help you?

If what you need to know isn’t answered on this page, feel free to reach out to us over our Intercom.

General

How much does it all cost?

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UnderPinned Starter is free, but you can only make seven portfolios at a time and have access to two client searches per week. UnderPinned Premium costs £5 per month or £50 per year, and includes unlimited portfolios, unlimited client searches, 24/7 helplines for your business, and monthly support workshops with the UnderPinned team.

What is UnderPinned?

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UnderPinned is a one-stop software platform and educational service designed to help freelancers from all industries and levels of experience build their careers.

Who is UnderPinned for?

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UnderPinned is built for full-time and part-time freelancers and the self-employed at any experience level, to learn, find and manage work and get paid in the same place.

I only freelance part-time. Can I still use UnderPinned?

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Of course! You can use all of our features, including Find Clients, as an UnderPinned Virtual Office member.

UnderPinned is UK based. Can I use it if I am outside the UK?

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Yes, but you will not be able to use Contracts and Invoices if you work outside of the UK. We are constantly updating the system and will let users know as we add countries to our system.

The Virtual Office

What should I do when I sign up to UnderPinned?

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Complete your profile in full and create your first portfolio! In it, explain your unique proposition and show your best work before sending your portfolio out to a potential client.

My profession isn’t listed; what should I do?

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Reach out to us over Intercom and we will add it! Make sure when typing your profession there’s no space at the end.

I want to suggest a feature for the Virtual Office. Can I do that?

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Of course! Email us at info@underpinned.co and we can work with you to create something special.

I’m being told I can’t make anymore portfolios or find more clients. What do I need to do to have unlimited access?

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You can easily upgrade to UnderPinned Premium for £5 a month or £50 a year in order to have unlimited features.

How do I change my email associated with my account?

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Reach out to us over Intercom and we will do it for you.

Education

How long will the course content be available for?

You will have Lifetime Access to everything except workshops. This is not just limited to content in the Guide currently. Anything we add in the future and any bonus resources will be available to you.

Is this a self-study course, or will students have access to live support?

You will not just have access to self-study material such as videos and worksheets, but you will also be able to discuss, work with, and learn directly from workshop leaders such as Albert, our CEO and founder.

How long will it take a member to get through the entire programme?

5 weeks, but even after that time, UnderPinned will be there to support you.

What stage of freelancing is the course relevant to?

The course is designed for freelancers of all stages, whether you’re a new starter or have freelanced for 20+ years! We’ve had freelancers from all ranges of experiences on The Ultimate Guide to Freelancing, and all of them have found value in it.

Will I be able to get a refund?

We are always open to discussions around refunds. Simply email our team or message us over the intercom system.

Got everything you need?

Sign up to the Virtual Office

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